Privacy Policy
Please read this Policy carefully before using the Website, our services and products, along with the Terms and Conditions provided on the Website. By disclosure of any information on the website after accessing this policy, you agree to the Privacy Policy in writing by email.
WHO WE ARE
  • EXAMBRO [hereinafter referred to as “we”, “us”] is an emigration and education facilitation institution located in Ernakulam, Kerala, India. All users of the website are referred by the term “you” in this policy, regardless of their personality. Any word or phrase used but not defined herein shall have the meanings assigned to them in the Terms and Conditions governing the use of the website.

  • This privacy policy (hereinafter referred to as “PP”) is applicable to your Personal Information (hereinafter referred to as “PI”) that is collected, used, disclosed, processed and protected by us when you use our website available at www.exambro.in and the related services[hereinafter referred to as “Services”].

  • We give high priority to protecting your PI. This PP is adopted with an aim to demonstrate our commitment to the privacy of our website users and members. This PP has various clauses as given below to explain in detail what types of PI we collect from you when you use our website.
DEFINITIONS OF PERSONAL INFORMATION AND SENSITIVE PERSONAL INFORMATION
  • Personal Information or PI means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a person.

  • Sensitive personal information (hereinafter referred to as “SPI”) of an individual includes information relating to: -
    • usernames and passwords for account on our website or accounts on any other website;
    • mobile numbers;
    • financial information (Bank account or credit card or debit card or other payment instrument details);
    • physical, physiological and mental health condition;
    • sexual orientation;
    • medical records and history;
    • biometric information; and
    • any details relating to the above that are received by us for processing or storage.

  • However, any information or data that is freely available in the public domain or furnished under the Right to Information Act, 2005 or any other law presently in force shall not be considered as PI or SPI.
TYPE AND MANNER OF PERSONAL INFORMATION COLLECTED
  • We collect the following type of information from you:
    • Information you provide us;
    • Information automatically collected using cookies or otherwise;
    • Information that we collect in use of our service;
    • Information from third-party sources;
    • Non-personally identifiable information.

  • We collect PI directly from you and automatically through our website.

  • When you submit a response through our website, we collect, among other information, your Credentials of account or profile created on other websites such as goethe.de, Full Name, Address, Date of Birth and Mobile Number as well as those, or such of them as are applicable, of guardians of minor users.

  • All the information provided by you through the any other means to EXAMBRO or its agents.

  • Any other information voluntarily submitted by you while availing any of our services.

  • Any other information voluntarily submitted by you while giving a feedback or customer survey about our website or any of our services.

  • We also collect your personal data through the cookies on our website, which is more fully described hereinafter.
USAGE OF PERSONAL INFORMATION COLLECTED
Your PI may be used or processed for various purposes including but not limited to:

  • To provide effective Services;

  • To operate and/or improve our website and services;

  • To answer your queries;

  • To notify you about any change in our services;

  • To provide customer support;

  • To address or resolve your complaints;

  • To contact you via phone or email or text or instant messaging services or any other messaging apps and services for the purpose of appointments, advertisements, promotional mails, technical issues, payment reminders or such other matters;

  • To respond to an order of any Court or legal processes or to establish or exercise our legal claims or to defend against any legal claims;

  • To transfer the information about you in case of any acquisition or merging with another company or entity;

  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms and Conditions, breach of our agreement with you or as otherwise required by law;

  • To share with our business partners so as to enable them to provide effective services to you that have been specifically requested or ordered; and

  • To aggregate PI for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.

STORAGE OF PERSONAL INFORMATION COLLECTED
  • We store your PI in accordance with the applicable laws, for lawful purposes only.

  • Your PI is securely stored in MySQL.

  • We store and preserve your PI disclosed for creating account on the Website for 180 days.

  • We keep your PI/SPI for a minimum of 3 (months) from the last date of use of our website or service and/or such periods as may be necessary to provide you with our services and/or as may be required under law.

  • We will delete it as soon as it becomes unnecessary for us to provide you with our Services.

TRANSFER OF PERSONAL INFORMATION
  • We may transfer your PI to our agents/partners/affiliates/third party service providers or others within and outside India for any purpose that is provided under this policy or as may be required by law.

  • PI is collected from you through one server and stored in database on another server.

  • We may share, without your consent, your PI that you provided us with, to the government and government agencies mandated under the law to obtain information including sensitive personal data or information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and prevention of offences.

  • We shall not sell your PI or SPI to any person for any purpose whatsoever.

  • You acknowledge that the privacy laws of some of the countries that we may send your PI to may not be as stringent as the laws of our own country.

  • You acknowledge that it is sufficient that when we transfer your PI to entities within or outside India, we shall place contractual obligations on the transferee, which shall oblige the transferee to be bound by the provisions of this PP.

MEASURES TO PROTECT PERSONAL INFORMATION COLLECTED
  • We shall take reasonable administrative, technical and physical security measures and procedures including ensuring that access to PI is role-based and only on a need-to-know basis., password protection, encryption, etc. to ensure that the personal information collected is secure.

  • We restrict access to your PI to our and our affiliates’ employees, agents, third party service providers, partners, and agencies on a need-to-know basis and in relation to the purposes as specified above in this Policy.

  • We shall take all reasonable endeavours to prevent unauthorized access to the PI that we hold. However, you acknowledge that the internet is not 100% secure and we cannot give any absolute assurance regarding the security of your personal information.

  • We are not responsible for any loss, unauthorized access, safety issue or any harm caused to you by any misuse of your PI, except when it is a direct and foreseeable consequence of negligence and non-compliance on our part alone. You hereby acknowledge that we are not responsible, in particular, for any third-party action or action on your part leading to loss, damage or harm to you or any other person.

COOKIES
  • Our website contains cookies which may be used to temporarily or permanently store small data files regarding your preferences, previous browsing activities, profiling and tracking behaviour on this website, etc.

  • When you visit our website, we may collect information from you automatically through cookies or similar technology. By visiting our website, you acknowledge, accept and expressly authorize the placement of cookies on your web browser.

  • You can ‘deny’ cookies through the cookie-consent pop-up offered when you visit our website at any time. These would largely prevent the ‘marketing’ and ‘technical’ cookies from being stored. However, in a few cases, some of our website features may not function as a result. The ‘necessary’ cookies are needed for the basic functioning of the website.

THIRD PARTY WEBSITES AND SERVICES
  • The platforms providing the payment functionality on the website is availed from third parties. These platforms store and process data at their end to provide us with services and analytics, so that we can improve our services to you.

  • During our interactions, we may provide reference to third party websites or links, including social media links. However, the same shall not be construed as an endorsement of such third party from our part. You acknowledge that the privacy policies of such websites or links may not have the same terms as ours and therefore, we shall be not responsible for any liabilities caused by or any actions done by the third-party websites.

CONSENT
  • You acknowledge that you have given your personal information with your consent and free will, after understanding how it will be used.

  • We collect only that information to which you have consented for us to receive.

  • We will ask for your explicit consent for sharing any of your SPI.

  • You have the right to withdraw your consent at any point in time provided that you inform us about the same at [email protected]_______ requesting the same.

  • By providing us your PI or by using any of the services on the website, it is agreed by you that you have freely consented to the collection, storage, processing, disclosure and transfer of your personal information in accordance with this policy and any amendments on the same.

  • You also agree that the collection, storage, processing, transfer and disclosure of any of your PI shall not cause any wrongful loss to you if done in accordance with the terms of this policy.

  • We shall not be responsible for any liabilities caused due to the sending of any wrong information by you.

  • Unless you explicitly deny or refuse consent, it shall be deemed that you have given your consent to collection, processing, storage and transfer of your data that you have submitted.

REVIEW
  • You shall be solely responsible to review and ensure that the personal information that you provide is complete, accurate and up-to-date.

  • You shall have the right to access the PI p
    rovided to us and to ensure its accuracy/completeness.
  • If you want to review, rectify, delete or update any personal information shared by you, you may write to us at [email protected]__________ requesting for the same.

  • You shall be solely responsible to contact us for any correction, updation or addition to the personal information provided to us.

GRIEVANCE REDRESSAL
  • If you have any grievance regarding the collection, storage or processing of the personal data collected by us, you may write to our Grievance Officer at [email protected]__, _ exambro Kochin _ 682024_____ specifying the issue.

  • We shall strive to resolve the same as soon as possible.

CHILDREN
  • We do not knowingly collect any personal information from children under the age of 18 years without consent of guardian obtained by electronic or other means, unless permitted by law.

  • If we learn that a child under the age of 18 years has provided us with personal information without supervision of a guardian, we will delete it in accordance with applicable law.

CHANGES TO THIS PRIVACY POLICY
  • We reserve the right to make changes to this privacy policy from time to time for various purposes, including to comply with the amendments in the law.

  • The amended privacy policy shall come into effect from the time of its posting till a new or amended policy is posted by us.

  • We advise you to review this policy from time-to-time to ensure that you are up to date with the terms of the policy.

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